Wednesday, September 2, 2009

This is how to apologise for an outage

Remorse, Responsibility, Empathy, Recompense, and a Plan of Action:

Gmail's web interface had a widespread outage earlier today, lasting about 100 minutes. We know how many people rely on Gmail for personal and professional communications, and we take it very seriously when there's a problem with the service. Thus, right up front, I'd like to apologize to all of you — today's outage was a Big Deal, and we're treating it as such. We've already thoroughly investigated what happened, and we're currently compiling a list of things we intend to fix or improve as a result of the investigation...

[Read the rest at the Gmail blog]

1 comment:

  1. Best tweet from outage: "Minute 30 of Gmail outage. The cities are in flames and people eating pets to survive. To future generations: we meant well"