Sunday, November 22, 2009

Yet another example of how social media has made it easy for the wrong thoughts to get communicated to the wrong audience

Stephane Dion's wife Janine Krieber has quickly removed a post from Facebook that doesn't really help her the cause of her party. Unfortunately for her, the media got a hold of it and is having a field day.

This is part of her post (translated into English):
"The Liberal party is in a free fall, and it won't recover. Like all the liberal parties in Europe, it will become a poor little thing at the mercy of ephemeral coalitions. For having refused the historic coalition that could have placed it at the head of the left, it will be punished by history. Well, I was convinced the moment Paul Martin treated Jean Chretien so cavalierly. That moment signalled the death of our party. If the elites of Toronto had been more alert, humble and realistic, Stephane was ready to take all the time and the hits to rebuild that party. But they couldn't accept 26 per cent, now we're at 23 per cent."
This is just another example of how social media has changed the face of communications. It's made supply chains transparent, it's changed the way consumers escalate complaints, and the Streisand effect has made it impossible to control the spread of unflattering information.

Oh, and this is a little old, but since I strayed on the the topic of social media and consumer complaints, here a little ditty from an East Coast band that illustrates the point:

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